Account Deletion

Delete in the app

Go to Profile > Edit Profile > Delete Account. You will be asked to re-authenticate, review what deletion means, choose a reason, and type a confirmation before deletion begins. Deletion cannot be undone.

Need help outside the app?

Email support@scrollmystory.com with the subject “Account Deletion Request.” Include the email address and username associated with your account. Do not send your password or verification codes. We may need to verify your identity before processing the request.

What deletion does

• Removes your public profile and uploaded videos from public view.
• Removes your public comments, likes, follows, share activity, personal growth score, and personal activity history through the deletion process.
• Ends account access; you may later create a new account using the same email address, but deleted content and history are not restored.
• Provides a confirmation after the deletion process completes.

Limited retention

When an account is deleted, its profile and content are no longer accessible to other SCROLLmySTORY users. Media is scheduled for deletion processing after seven days. Limited, inaccessible provider retention may continue briefly afterward as part of secure storage protection and cleanup. Some limited records may remain private for safety, moderation, fraud-prevention, legal, audit, testing, or technical-cleanup purposes. These limited records are not used to restore your deleted profile or content.